{"id":25939,"date":"2018-06-08T09:10:31","date_gmt":"2018-06-08T09:10:31","guid":{"rendered":"https:\/\/comspeake-schaan.savviihq.com\/speaker\/laurence-vernier-palliez\/"},"modified":"2020-03-12T15:56:01","modified_gmt":"2020-03-12T14:56:01","slug":"laurence-vernier-palliez","status":"publish","type":"sa_speaker","link":"https:\/\/speakers-academy.prod.level-level.nl\/fr\/speaker\/laurence-vernier-palliez\/","title":{"rendered":"Laurence  Vernier-Palliez"},"content":{"rendered":"<p>D\u00e9butant sa carri\u00e8re en entreprise, elle passe 14 ans chez American Express France o\u00f9 elle apprend sur le terrain tous les rouages de la gestion du service : management d\u2019\u00e9quipe, utilisation de syst\u00e8mes d\u2019information et de communication sophistiqu\u00e9s, organisation centr\u00e9es sur le client, management du service en temps r\u00e9el sous le triple angle satisfaction du client, pr\u00e9vention du risque cr\u00e9dit et pr\u00e9vention du risque fraude.<\/p>\n<p>Impliqu\u00e9e \u00e0 plusieurs reprises dans les projets de d\u00e9veloppement de la qualit\u00e9, elle d\u00e9cide en 1987 d\u2019en faire son m\u00e9tier. Depuis maintenant pr\u00e8s de 20 ans, elle conduit des missions de conseil aupr\u00e8s d\u2019entreprises leaders dans diff\u00e9rents secteurs d\u2019activit\u00e9 pour les aider \u00e0 prendre en compte et am\u00e9liorer la gestion de la satisfaction de leurs clients tant internes qu\u2019externes.<\/p>\n<ul>\n<li>1987 \u2013 1997 : MSR, cabinet de conseil sp\u00e9cialis\u00e9 dans la qualit\u00e9 de service, fond\u00e9 par Jacques Horovitz, (consultante senior, puis directrice associ\u00e9e)<\/li>\n<li>1997 \u2013 2001 : Quality Partner, conseil en management de la qualit\u00e9 de service<\/li>\n<li>depuis 2001 : Clienteam, fondatrice et g\u00e9rante majoritaire<\/li>\n<\/ul>\n<p>Pollinisatrice des relations de confiance, elle accompagne des entreprises ayant choisi de d\u00e9velopper durablement leur valeur par la satisfaction des parties prenantes : Client, Collaborateur Client Interne et Actionnaires. Elle aide notamment les managers \u00e0 comprendre comment la perception des clients et des collaborateurs se construit au fil des relations quotidiennes.<\/p>\n<p>De nombreuses entreprises lui ont d\u00e9j\u00e0 fait confiance : Areva, Avirail, Disneyland Paris, DL software, Fraikin, Geodis Logistique, Intermarch\u00e9, La Fran\u00e7aise des Jeux, Monaco Marine.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9butant sa carri\u00e8re en entreprise, elle passe 14 ans chez American Express France o\u00f9 elle apprend sur le terrain tous les rouages de la gestion du service : management d\u2019\u00e9quipe, utilisation de syst\u00e8mes d\u2019information et de communication sophistiqu\u00e9s, organisation centr\u00e9es sur le client, management du service en temps r\u00e9el sous le triple angle satisfaction du [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[]},"sa_speaker_category":[3,11],"sa_language":[],"sa_employability":[149,151],"class_list":["post-25939","sa_speaker","type-sa_speaker","status-publish","hentry","sa_speaker_category-economie-finance","sa_speaker_category-gouvernance-gestion"],"acf":{"sa_introduction":"D\u00e9butant sa carri\u00e8re en entreprise, elle passe 14 ans chez American Express France o\u00f9 elle apprend sur le terrain tous les rouages de la gestion du service : management d\u2019\u00e9quipe, utilisation de syst\u00e8mes d\u2019information et de communication sophistiqu\u00e9s, organisation centr\u00e9es sur le client, management du service en temps r\u00e9el sous le triple angle satisfaction du client, pr\u00e9vention du risque cr\u00e9dit et pr\u00e9vention du risque fraude.\n\nImpliqu\u00e9e \u00e0 plusieurs reprises dans les projets de","sa_one_liner":"Experte de l\u2019Orientation et de la Satisfaction client","sa_name_title":"","sa_region":[],"sa_degree":"","sa_stars":"","sa_maglr_ids":null,"sa_publications":null,"sa_socials":null,"sa_subjects":null,"sa_faq_items":null,"sa_minimum_price":"0","sa_maximum_price":"0","sa_banner_image_id":null,"sa_videos":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Laurence Vernier-Palliez - R\u00e9server un conf\u00e9rencier chez Speakers Academy\u00ae<\/title>\n<meta name=\"description\" content=\"R\u00e9servez Laurence Vernier-Palliez facilement via Speakers Academy. 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